Frequently Asked Questions

  1. Setting the right rental rates: While looking through the classifieds to see what other landlords are charging for similar properties is a fine way to ballpark your rent price, a good property management company will conduct a thorough market study in order to set a rental price for your property, ensuring that you achieve the perfect balance between maximizing monthly income and maintaining a low vacancy rate.
  2. Collecting and depositing monthly rent payments on time: If you’ve ever worked in a billing department, you know that securing payment from clients can be difficult, not to mention awkward. Property management companies have efficient, tried-and-true systems in place to effectively collect rent and maintain on-time payments. You’ll find this particularly important if you have a limited number of properties, and collecting payments on time is crucial to maintaining your cash flow.
  3. Marketing and advertising your property: Through long experience, a property manager will know exactly where to market your property and how to craft compelling advertising materials—a significant advantage when it comes to filling your properties quickly and avoiding long vacancies.
  4. Finding the right tenants: Experienced property managers are experts at finding good tenants, and will take care of all the details, including the securing all criminal background and security checks, running credit reports, verifying employment, and collecting previous landlord references.
  5. Managing tenants: In addition to finding good tenants, a property management company will manage all aspects of the tenant-landlord relationship. The property manager will handle both routine and emergency maintenance, take care of routine inspections, and manage any situations where conflict resolution is required.
  6. Managing vendor relationships: Property management companies have relationships with maintenance workers, tradesmen, contractors, suppliers, and vendors that it’s almost impossible for an independent landlord to duplicate. Not only will your property manager get you the best work for the best price, they’ll oversee any necessary maintenance projects.
  7. Ensuring that you’re in compliance with housing regulations and property laws: There is a multitude of applicable laws and regulations to abide by when renting and maintaining your rental property. These include local, state and federal regulations, as well as fair housing regulations (such as the ADA). A property manager can help you avoid lawsuits by keeping your property up-to-date and in compliance with these regulations.
  8. Enabling you to invest in geographically distant properties: If you manage your own properties, you’re pretty much limited to investment opportunities within a tight radius of your own home. By hiring a property manager, you can take advantage of investment deals in any location you wish.
  9. Maximizing the profitability of your time: By having a property manager take care of the day-to-day aspects of running your income property, your free to spend your time identifying further investment opportunities or otherwise furthering your career.
  10. Maximizing the profitability of your money: Most property managers charge a percentage of your property’s monthly rental rate in exchange for their services. The rate typically runs anywhere from 6-10%, which is generally less than the money you save by hiring a professional to take care of your property.

As a full service property management company in Los Angeles, we provide a variety of services like marketing, rent collection, 24/7 maintenance and repairs, handle all tenant inquires and complaints, enforce payment collection, and more HERE

Yes. We are Mastered licensed in California by the CAR and DRE

Absolutely not. Since the property is owned by you, you will always have all control and we take instruction from you. We are here for guidance, advice and can provide recommendations on what to do with your property, but you will ultimately have the last word on every decision.

No. We can help place you in contact with an insurance broker and can also help negotiate the terms, but this will be separate from the services we provide.

Since we are a full service property management company we will take all the necessary steps to enforce payment as allowed by California law. We will also attend arbitration’s on your behalf, if necessary. Our top tier service does offer up to $2000 in Eviction Protection.

If you have already settled for one of our units or commercial rentals and you’ve downloaded an application form for Tenancy; then you are half way down the road to successfully initiate a lease with us. The next step is to fill out your form making sure all information is accurate and also that the documentation requested by us is complete. Remember, this will secure a place for you once you’ve submitted your deposit.

We have a maintenance department comprised of seasoned professionals. All maintenance dispatchers remain on-call after hours, weekends and holidays for emergency requests.

We process all applications with full credit, criminal, sex offender and past eviction background searches to ensure that all tenants are credible. Based on the information obtained, tenant are scored against industry standards and recommended policies which are followed to either accept or declines the prospective tenant.

ERG has its own, well-ranked website that lists vacant units. In addition to this, we advertise aggressively through multiple online websites across the internet and local listings I syndication from the MLS. We also do our own in-house marketing campaign that reaches thousands of Realtors we know personally that have a client list to tap into and of course signage on property.

All rent is due on the 1st of the month and is considered late after the 3erd of the month. All property owners are paid after rent is collected and cleared for the property. We recommend keeping these dates in mind when scheduling monthly mortgage payments. You will also be supplied with a monthly statement at the end of each month which will include all income and/or expenses for the month.

We recommend that all owners be pet-friendly when it comes to renting out their property. This increases the occupancy rate. The standard pet fee we charge to the tenant is $500 for up to two (2) pets. The breakdown of the charge involved a non-refundable $150 which is used for cleaning as well as other property needs; the remaining $100 is refundable

Expect to make the property appealing to visitors and guests. This may involve projects like painting or patchwork done to the property as well as carpet cleaning and other minor repairs. If the property is maintained in good condition, it is likely to rent faster and will maintain a higher rental value.

A series of factors are taken into consideration when calculating a rental value, but it is ultimately the rental market that will determine the amount.

Our rates depend on the type of property you have, its size, location and the rental market in that area. Please go HERE for details

Absolutely, we are licensed brokers and agents working in in every aspect of Real Estate 7 days a week. We often have properties come up before they hit the open market for our investors.

Please contact us via email or via phone

You will need to have Landlord policy naming ERG Property Management additional insured, additional interest or have a provision that covers the property manager. For additional questions, please email or call us.

The HOA’s insurance covers items in your associations documents (Roof, exterior walls etc.) Each HOA is different with what it covers. A private Home Owner’s policy covers the interior contents of the property (cabinets, appliances etc.). A Landlord policy covers owners for many different issues including liability issues. For additional questions, please email us

The vendor service fee is a fee charged when ERG’s standard maintenance department can not complete work on your property due to complex natures.

ERG can handle most repair issues in your property with our own maintenance team. Some services are outsourced such as painting and cleaning. When you sign on with ERG, we will discuss your personal needs.

Your account reserve is an amount of money that is held in ERG’s trust account for issues that might arise on your property. The reserve account is typically funded by the initial payments made by the tenant. The reserve is kept so that owners don’t have to send emergency money to fund repairs or other issues on their property.

ERG is a full service Real Estate company and can help with the valuation, sale and refinance of your property as well as property management and portfolio building.

If your property is located in a HOA, you will need to provide copies of the Rules and Regulations, a blank tenant registration form (if tenants are required to register.) The names of your HOA Manager, Management Company and telephone number. If you have vendors that work at the property, we will need a list of any and all contractual service items and/or vendors, including their representatives names and telephone numbers (e.g. laundry service provider, waste service provider, landscaper, pest control service contractor, Home Warranty or appliance warranty provider (s) etc.) If your property is currently rented, we will need a copy of all current rental agreements as well as any other relevant and pertinent documentation such as credit applications, correspondence, notices sent to tenants etc.

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